To follow up to my prior post regarding defective chrome in the HTC Touch Pro, I visited a Sprint store to obtain a replacement. As expected, the employees were fully aware of the issue and promptly began to switch my phone out with a brand new replacement. I knew that the replacement was new since the Sprint employee took my replacement out of a retail package.
However, we ran into a little snag when I had to tell the salesperson that the phone was originally purchased from Best Buy. She informed me that typically with third party sellers, any issues would have to be taken up with that seller. I’m assuming this applies only during the intial 30 days from the purchase date because when she asked me how long ago the phone was purchased, I said about a month. She went to speak with her manager for approval and then promptly swapped my defective Touch Pro with a brand new replacement.
Comparison of HTC Touch Pro with Good and Bad Chrome
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Hey, I have that chrome trim (on the right of your pic above) but it easily got cracked (like the one on the left). Can I still talk Sprint into repairing it?
I bought it of someone that had it sealed for a month never turned on.